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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Colby Kingsbury

April 10, 2026

5  out of  5
rating by Colby Kingsbury
"My husband and I had been so frustrated. We are opening a therapy office for my husband and he will use an apartment over our garage as an office. We were trying to get insurance and just kept running into walls - even with our own insurance carrier. We called State Farm and Jason completely took care of us. In addition to finding us coverage, he even saved us money even though we were getting an additional policy. He was so efficient and positive and truly worked with us even getting creative to make it all work. We are big fans of Jason!"
We responded:
"Hey Colby, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. We look forward to providing you with more great experiences in the near future. We're here for you anytime!"
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Roderick Osterhout

April 8, 2026

5  out of  5
rating by Roderick Osterhout
"Emily did a great job all problems and questions answered. 5 stars"
We responded:
"Hi Roderick, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. We hope to continue exceeding your expectations with great service. Thanks again and we look forward to seeing you again soon."
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Amy

April 7, 2026

5  out of  5
rating by Amy
"Liam at Jason Douglas State Farm in Evanston has always gone above and beyond for all services I have with State Farm. He is very knowledgeable, can answer all of my questions Liam will go out of his way to make sure you are comfortable and well informed plus make you feel assured all of your questions have been answered thoroughly. I highly recommend Jason Douglas State Farm in Evanston. Ask for Liam. He is not only knowledgeable in life insurance but auto and complete coverage as well. If you are looking for business insurance, contact Liam you won’t be disappointed"
We responded:
"amy, We appreciate the time you took to give us such a great rating! We are happy to read that our team has been able to provide exceptional service for you. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Hope you visit us again soon!"
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Helene Heman

March 31, 2026

5  out of  5
rating by Helene Heman
"Liam is great! Liam made adding some additional home insurance so easy. Definitely recommend this office and Liam"
We responded:
"Hey Helene, Thanks so much for taking the time to share your positive experience! It is truly touching to know you think so highly of us! We'll be sure to share your experience with the rest of our team members as inspiration! See you soon!"
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Vita Shewchuk

March 27, 2026

5  out of  5
rating by Vita Shewchuk
"Emily was wonderful and handled all my questions and took great care of me and my family's insurance needs."
We responded:
"Greetings Vita, Thanks for choosing us and leaving such a great review! It is truly touching to know you think so highly of us! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. We look forward to seeing you again soon."
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Tom Zurfluh

March 20, 2026

5  out of  5
rating by Tom Zurfluh
"Emily has been extremely helpful getting my safe driving application working."
We responded:
"Hi Tom, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. Please reach out to us with any additional questions or comments! We're here for you anytime!"
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Keith Burns

March 19, 2026

5  out of  5
rating by Keith Burns
"Emily was extremely kind, patient, and nonjudgmental with my many questions about Life Insurance. She explained to me the benefits of different types of plans, including the return of payment option. I would recommend her to anyone in Illinois!"
We responded:
"Hi Keith, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. See you next time!"
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James Taylor-Caudill

March 13, 2026

5  out of  5
rating by James Taylor-Caudill
"I needed an insurance policy for a new golf cart. Ian Morrison at Jason Douglas State Farm was amazing to work with. Told him what was going on and he had me all set up in no time."
We responded:
"Hey James, Thank you for taking the time to share your experience. It is truly touching to know you think so highly of us! We'll be sure to share your experience with the rest of our team members as inspiration! We're here for you anytime!"
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Nayel Saleh

March 13, 2026

5  out of  5
rating by Nayel Saleh
"Emily from Jason's staff was super helpful today. She was very patient with me and clear about the concerns I had regarding home and Auto policies and she walked me through changes that recently occurred and helped me understand if I had any gaps in coverage. She was fantastic and hopefully I get her again when I call the office."
We responded:
"Hey Nayel, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you soon!"
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Ndum

March 12, 2026

5  out of  5
rating by Ndum
"She’s good at the job and welcoming"
We responded:
"Hi Ndum, Thanks for the great review! We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. We're here for you anytime!"
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Miguel Bolivar

March 12, 2026

5  out of  5
rating by Miguel Bolivar
"Shout out to Jason and his wonderful help on getting me setup with auto & renters insurance. Over the phone experiences are usually overwhelming to have to go through but this was probably the best experience I had working with someone over the phone who could provide me what I was looking for. Thank again Jason- more clients coming your way"
We responded:
"Greetings Miguel, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We hope to continue exceeding your expectations with great service. It was a pleasure to serve you."
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Terri VanDerVeer

February 18, 2026

5  out of  5
rating by Terri VanDerVeer
"Emily Nicolette was all the right things! After a less than satisfying experience elsewhere, she listened patiently, carefully, and gave particular attention to the things that I was unfamiliar with and that were new to me. I am so grateful to have found such a dedicated and helpful service agent! I would highly recommend her and this office to another person. In the midst of a traumatizing experience, both Emily and McKenna Stellatino have restored my faith in customer service that goes the extra mile. Terri VanDerVeer"
We responded:
"Hey Terri, Thanks for the great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We're here for you anytime!"
Profile photo of Ryan Jacobs

Ryan Jacobs

February 17, 2026

1  out of  5
rating by Ryan Jacobs
"I was with this agent and State Farm for six years. I thought it was a decent but not incredible experience. But then everything unraveled. We had a simple failed autopay issue that was taken care of on an outdated card in August (the App has two valid payment methods, including our checking acct). We fixed it in the App, and I never heard about it again. We are a homeowner policy and auto policy bundled. While our homeowners continued to be in effect (paid via escrow), State Farm cancelled our auto policy. We had no idea. No email from corporate, no text, no phone call. The office left a single voicemail on my phone about a billing issue the day before the policy was cancelled, but mentioned nothing about cancellation. Again, this is what prompted me to change the default payment in the App. Once the auto policy officially was cancelled, you’d think that my agent who also represents my homeowners’ would drop me a line or an email. Or maybe even at least try to sell me the auto policy he thought I took to a competitor? No. Nothing. Not a word. I didn’t find out until six months later when I was taking a closer look at our policy info. I was driving around uninsured while State Farm was still busy reminding me that I had to install a beacon in my car to continue my discount. The homeowners policy continues to have an auto discount for a policy that I don’t apparently have. In any case, they made a huge mistake and instead of doing the right thing and honoring and reinstating the policy without a fuss, they just kind of shrugged. I am taking both auto and home to Erie, where I also found out just how shitty the policies I was sold was. Thanks for nothing, and hope everyone who considers this office reads this review."
We responded:
"Hi Ryan, first i want to say thank you for being with us for the past six years. I take these matters very seriously, and my goal is ensure we do a quality job here at the office. I want to clarify our process as our office did communicate via several text messages, an email, and a phone call. Additionally State Farm sends formal written notices via mail to alert policyholders of any pending cancellations. While we did leave a voicemail to discuss the billing issue, we truly regret that the urgency of cancellation wasn't fully realized on your end. Regarding the reinstatement, as an agency, we have to follow strict underwriting guidelines once a policy has been inactive for several months. We never want to see a customer go unprotected, which is why we reach out through multiple channels. I wish you the best with your new carrier and appreciate the time you gave me. "
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Logan Foreman

February 16, 2026

5  out of  5
rating by Logan Foreman
"Jordan Foreman was so helpful with finding me an affordable life insurance policy that covered all of my needs. I would recommend him to all of my friends and family."
We responded:
"Hey Logan, Thank you for the awesome feedback. We're always happy to help so don't hesitate to contact us if you ever need anything. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Hope you visit us again soon!"
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Kevin Harms

February 15, 2026

5  out of  5
rating by Kevin Harms
"Ian was very helpful and knowledgeable. Very happy with his support!"
We responded:
"Hey Kevin, Thanks so much for taking the time to share your positive experience! We're always happy to help so don't hesitate to contact us if you ever need anything. Our goal will always be to provide the best experience and we love knowing yours was no different. Please let us know what we can do for you in the future."
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Tasha Sandage

February 11, 2026

5  out of  5
rating by Tasha Sandage
"McKenna has been consistantly so responsive and helpful. Easily one of my top insurance experiences. She is always lovely to talk to and happy to answer even the smallest or most convoluted of questions. Goes above and beyond to offer such personalized oversight. Couldn't recommend her more."
We responded:
"Dear Tasha, We're delighted to hear about your experience! Hearing that your experience went well really makes our day. We look forward to serving you many more times in the future! See you next time!"
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Pamala Sheltrown

February 10, 2026

5  out of  5
rating by Pamala Sheltrown
"Jason has always been more than willing to answer all questions in a way that is easy to understand. He has a great team with him too!"
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Colla Cunneen

February 2, 2026

5  out of  5
rating by Colla Cunneen
"I’ve had a fantastic experience with Liam from State Farm ever since I joined. Would highly recommend."
We responded:
"Hi Colla, Thank you for the awesome feedback. Hearing that your experience went well really makes our day. We look forward to serving you many more times in the future! Please let us know what we can do for you in the future."
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Nate Meyers

February 1, 2026

5  out of  5
rating by Nate Meyers
"Emily and the whole team has been incredibly helpful over the past couple of years - highly recommend!"
We responded:
"Nate, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! As always, our team is looking forward to your next visit. Sincerely, - Jason"
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Abby Donathan

January 29, 2026

5  out of  5
rating by Abby Donathan
"Emily was SO helpful in answering my questions, connecting me with Claims, and was just so friendly to chat with!!"
We responded:
"Hey Abby, Thanks for the kind words! We're always happy to help so don't hesitate to contact us if you ever need anything. If you ever need anything please don't hesitate to reach out to our team. See you next time!"
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Adrian Garcia Gutierrez

January 27, 2026

5  out of  5
rating by Adrian Garcia Gutierrez
"Very great insurance company. They help me every step of the way with Lory. Had a very good experience."
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Andrew Frampton

January 27, 2026

5  out of  5
rating by Andrew Frampton
"Very good experience. Ian Morrison provided detailed policy and cost information at start of process and kept me up to date as the policies came into effect."
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Laura

January 26, 2026

5  out of  5
rating by Laura
"Emily was fabulous!! She helped me save money that I was so worried about."
We responded:
"Hello Laura, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! If you ever need anything please don't hesitate to reach out to our team. Hope you visit us again soon!"
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Taylor Johnson

January 23, 2026

5  out of  5
rating by Taylor Johnson
"Emily was super helpful and responsive."
We responded:
"Greetings Taylor, We're delighted to hear about your experience! It's feedback like yours that reminds us why we do what we do. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. We're here for you anytime!"
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Lawrence F Ramos

January 23, 2026

5  out of  5
rating by Lawrence F Ramos
"Emily provided excellent customer service. She took care of business in a friendly yet professional manner."
We responded:
"Hello Lawrence, Thanks for the kind words! We're thrilled that you had a great experience at our location. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you soon!"