State Farm® Insurance Agent Jason Douglas

"Emily Nicolette was all the right things! After a less than satisfying experience elsewhere, she listened patiently, carefully, and gave particular attention to the things that I was unfamiliar with and that were new to me. I am so grateful to have found such a dedicated and helpful service agent! I would highly recommend her and this office to another person. In the midst of a traumatizing experience, both Emily and McKenna Stellatino have restored my faith in customer service that goes the extra mile. Terri VanDerVeer"

"I was with this agent and State Farm for six years. I thought it was a decent but not incredible experience. But then everything unraveled. We had a simple failed autopay issue that was taken care of on an outdated card in August (the App has two valid payment methods, including our checking acct). We fixed it in the App, and I never heard about it again. We are a homeowner policy and auto policy bundled. While our homeowners continued to be in effect (paid via escrow), State Farm cancelled our auto policy. We had no idea. No email from corporate, no text, no phone call. The office left a single voicemail on my phone about a billing issue the day before the policy was cancelled, but mentioned nothing about cancellation. Again, this is what prompted me to change the default payment in the App. Once the auto policy officially was cancelled, you’d think that my agent who also represents my homeowners’ would drop me a line or an email. Or maybe even at least try to sell me the auto policy he thought I took to a competitor? No. Nothing. Not a word. I didn’t find out until six months later when I was taking a closer look at our policy info. I was driving around uninsured while State Farm was still busy reminding me that I had to install a beacon in my car to continue my discount. The homeowners policy continues to have an auto discount for a policy that I don’t apparently have. In any case, they made a huge mistake and instead of doing the right thing and honoring and reinstating the policy without a fuss, they just kind of shrugged. I am taking both auto and home to Erie, where I also found out just how shitty the policies I was sold was. Thanks for nothing, and hope everyone who considers this office reads this review."

"Jordan Foreman was so helpful with finding me an affordable life insurance policy that covered all of my needs. I would recommend him to all of my friends and family."

"Ian was very helpful and knowledgeable. Very happy with his support!"

"McKenna has been consistantly so responsive and helpful. Easily one of my top insurance experiences. She is always lovely to talk to and happy to answer even the smallest or most convoluted of questions. Goes above and beyond to offer such personalized oversight. Couldn't recommend her more."

"Jason has always been more than willing to answer all questions in a way that is easy to understand. He has a great team with him too!"

"I’ve had a fantastic experience with Liam from State Farm ever since I joined. Would highly recommend."

"Emily and the whole team has been incredibly helpful over the past couple of years - highly recommend!"

"Emily was SO helpful in answering my questions, connecting me with Claims, and was just so friendly to chat with!!"

"Very great insurance company. They help me every step of the way with Lory. Had a very good experience."

"Very good experience. Ian Morrison provided detailed policy and cost information at start of process and kept me up to date as the policies came into effect."

"Emily was fabulous!! She helped me save money that I was so worried about."

"Emily was super helpful and responsive."

"Emily provided excellent customer service. She took care of business in a friendly yet professional manner."

"Emily was friendly and professional. She not only took care of my issue, she was the one who alerted me to the issue. Top notch service, I think that I am in love."

"Emily was super helpful with starting my auto policy!"

"Emily has worked with me and my family for over 5 years. We love the attentive, caring, friendly and professional service she gives us EACH and EVERY TIME. She is customer-focused and puts a high priority on all of her clients. I highly recommend working with Emily at State Farm for all your insurance needs."

"Emily gave amazing customer service and answered all my questions. Awesome experience"

"Emily was super helpful and knowledgeable! She made sure I knew about all the different options and discounts but wasn’t pressuring at all. Very friendly and informative!"

"Extremely helpful and knowledgeable."

"Thank you Ian for all your assistance and such great follow thru and communication in setting up my policies. Emily thank you for your quick assistance to make payment. Both of you and your great professionalism is so much appreciated!!!"

"Emily is very knowledgeable and patient with all my questions. I highly recommend her."

"Emily really knows her stuff and was able to get my situation taken care of quickly. Always happy with my service at State Farm!"

"Liam is the best. Thorough, succinct, effective. He is very helpful and knowledgeable. A+ service."

"Ian on Jason's team was incredible. He helped us secure our property insurance quickly and walked me through each component. He also made sure that all of our insurance services were bundled at a great rate. Thank you Ian and Jason!"